Orthotics, Orthopedic Shoes, and Compression Socks

Find solutions to your current foot condition


Who can benefit from an orthotic insert?


All ages can benefit from an orthotic if they are recommended and required. Custome orthotics can help with foot pain, calluses, and ulcers. A thorough assessment can help determine if a foot orthotics will assist you.

What should I wear to my assessment?


If possible it is best to wear comfortable clothes that can be rolled up past your knees so that the clinician can see how your knee, ankle, and feet move as you walk.

What can I expect during my assessment?


The clinician will take a thorough medical history including current symptoms, pain level and previous injuries, then they perform a gait analysis where they watch you walk and assess the movement of your lower limbs. The clinician will also evaluate your range of motion, perform strength testing or functional testing, and finally give their recommendations/clinical impressions as to the cause of your discomfort and the best treatment.

How long is my first appointment?


An assessment typically takes around 45 minutes to an hour.

Are Custom Foot Orthotics covered by my insurance?


Most plans cover Custom Foot Orthotics in part or in full. It is best to call your insurance company to find out specific details. We provide direct billing for Greenshield.

How long will my pick up appointment take?


The pick up/ fitting appointment typically takes 15-30 minutes. This includes fitting your footwear, orthotics, and education regarding orthotic break in and compression sock/brace care.

What is the break in process for orthotics?


The break in process can take up to two weeks of increasingly gradual wear. Start by wearing your orthotic for one hour the first day then increasing by an hour each day until you are able to wear them for a full day. If you are having pain or the orthotic does not feel comfortable after that two week period, call to book a follow up appointment and we will make minor adjustments to make the orthotics more comfortable.

Help! My orthotics squeak when I walk!


Try putting baby powder to the underside of the orthotic and placing it back into the shoe. If you find that the baby powder does not help, make an appointment and we can see what is causing the noise. It is usually a quick and easy fix!

Are you able to direct bill my insurance for my orthotics?


Some insurance companies and plans allow us to bill them directly. It is best to call your insurance company to ask specific details of your plan. We provide direct billing for Greenshield.

How much do custom orthotics cost?


Our clinic has four tiers of custom orthotics for prices ranging from $400-$650.

How long does the orthotic take to make?


Custom orthotics typically take about 2 weeks to make.

How long do orthotics last?


The shell, which is the hard plastic part, has a lifetime warranty against cracking but the arch does compress over time with use. How quickly that happens can depend on your height, weight and what you are using the orthotic for. A pair of orthotics lasts between 16 months to 2 years. The top cover tends to break down faster but can be refurbished for a $50 plus tax fee.

Can you check my coverage?


We do not have access to any of your private plan information. We do recommend calling your insurance company to determine the proper information.

Contact Us for Pain-Free Living Today! 

Tell us about your current foot and ankle condition.

Orthopedic Shoes

What is an orthopedic shoe?


We follow the guidelines of the Pedorthic Association of Canada as it pertains to orthopedic shoes, however your insurance company may have a different definition as per your policy. Always call and ask them what type of orthopedic shoes they cover.

There are several types of footwear that you may have coverage for so please check with your plan to be sure.

  • Off the shelf or stock item orthopedic shoes
  • Modified orthopedic shoes (modifications to the shoes are permanent)
  • Custom made shoes (we do not carry this)
Can you bill directly for orthopedic shoes?


Some insurance companies and plans allow us to bill them directly. It is best to call your insurance company to ask specific details of your plan.

How do I know which shoes I’m covered for?


Every insurance company and every policy has a different guideline. While one shoe may be covered by one policy that same shoe may be rejected by another. Please be sure to ask your insurance company exactly the make and model you are prescribed to see if it is eligible.

Why are orthopaedic shoes so expensive?


Orthopaedic shoes are designed for structure and stability. They have firm heel counters and good torsional stability. Orthopedic shoes also come in at least 3 widths and can accommodate larger sizes as well.


Our team takes a holistic approach to footcare with a full gait biomechanics analysis to assess the movement of your lower limbs. Contact Us for Pain-Free Living Today! 

Compression Socks

Can I wash my compression socks?


Yes, you can hand wash them but no dryer please. The dryer will negate the compression factor.

How do compression socks work?


Think of a tube of toothpaste. When you squeeze from the bottom it pushes everything upwards. Compression socks are tighter at the ankle and therefore push everything up and against gravity.

What do the compression numbers mean?


Compression is measured in millimeters of mercury- mmHG. 20-30mmHG means that the sock is 30mmHG at the ankle and 20mmHG at the top just below the knee hence creating more pressure at the ankle to allow for upward flow.

How high should I wear my knee high compression socks?


For a knee high sock the top edge should be 2 fingers below the crease at the back of the knee.

Can I wear compression socks all day?


Yes! They are designed to give you relief from tired achy

legs all day.

Contact Us for Pain-Free Living Today! 

Tell us about your current foot and ankle condition.


Proudly Canadian owned, located in Burlington, Ontario. Our experienced Chiropodist, Pedorthist, and Athletic Therapist are here to help.

Call us or fill out the form below.

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